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  1. Windsor Great Park Illuminated
  2. FAQ
  3. Ticketing

Ticketing

  • I have purchased refund protection and can now no longer attend, who do I contact?
  • Can I reschedule my booking?
  • How do I receive my tickets?
  • Does my child need a ticket?
  • Do children need tickets?
  • Is there a minimum visitor age?  
  • Can I add tickets to my existing order?
  • What should I do if I haven’t received my tickets?
  • I can’t download my ticket, what do I do?
  • How do I reschedule my booking?
  • How much are tickets?
  • Can I get a refund or exchange my ticket?
  • What if there is a problem with my ticket?
  • Can I leave the event and return within my timed entry slot?
  • Does the ticket buyer have to attend the event with me?
  • I am running late for my entrance slot, what do I do?
  • When should I arrive?
  • Is there a group discount?
  • Do you offer a student/concession entrance ticket?
  • Do I have to book in advance?
  • What is included in a family ticket?
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